🚚 Delivery FAQ
Shipping FAQ
🚚 Free international tracked shipping on all orders, no minimum purchase.
Delivery times
Orders are shipped by Canada Post, USPS, DHL, FedEx or a local carrier, depending on your delivery address.
Estimated delivery times
| Country / Region | Delivery Times* |
|---|---|
| 🇨🇦 Canada | 5 to 10 business days |
| 🇺🇸 United States | 5 to 10 business days |
| 🇬🇧 United Kingdom and 🇮🇪 Ireland | 6 to 10 business days |
| 🇪🇺 European Union | 6 to 10 business days |
| 🇦🇺 Australia and 🇳🇿 New Zealand | 6 to 10 business days |
| 🌎 Latin America | 5 to 10 business days |
*Delivery times start from the shipping date, not the order date. Please also allow 1 to 4 business days for your order to be prepared.
Tracking your order
Once your order has been shipped, you will receive an email containing your tracking number.
You can also track your package directly on our order tracking page.
Please note that it may take up to 48 hours for the first tracking information to appear.
Customs duties and taxes
Customs duties, VAT or import fees are not included in the product price or shipping costs.
These charges, where applicable, are determined by the customs authorities of your country and remain the responsibility of the customer.
The majority of personal orders are shipped below customs thresholds, but some higher-value orders may incur additional charges upon delivery.
My package is taking longer than expected
Delivery delays are generally caused by:
- Customs formalities
- An incomplete or incorrect delivery address
- Weather conditions
- Carrier delays
If your package is significantly delayed or its tracking has not been updated for more than 10 days, contact us at:
We will contact the carrier to resolve the situation.
Lost, stolen or damaged package
Your order is covered until delivery.
If your package is lost, stolen or damaged during transit, contact us at:
We will find a solution quickly, whether it's a replacement or a refund, depending on the situation.
Separate shipments
If your order contains multiple items, they may be shipped in separate packages from different warehouses to get them to you as quickly as possible.
You will receive a tracking number for each package.
Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible at:
We prepare orders quickly. Once the order has been shipped, we may no longer be able to modify or cancel it.
Where do you deliver?
We currently ship to over 150 countries worldwide.
However, certain destinations subject to international sanctions may be excluded.
If you have any doubts about delivery to your country, please contact us before placing your order.
Have a question?
Our team is always happy to help.
We generally respond to all emails within 1 to 2 business days.