📧 Contact Us
We'd love to hear from you
The fastest way to reach us is by email. We aim to respond to every message within 1 to 2 business days.
Customer support
Questions about your order, tracking, returns, refunds, or anything else about your purchase: info@nuvexer.com
When you email us, please include your order number if you have one. It helps us find your details faster.
Business, press, and wholesale
Collaboration and wholesale inquiries, partnerships, influencer outreach, and press:
info@nuvexer.com (mark subject with BUSINESS or WHOLESALE)
Common questions before you email
- Where's my order? Check our Shipping FAQ for delivery timelines. You can also track your order on the Track Orders page.
- I want to return or exchange something. Read our Refund Policy for the full process. EU and UK customers have a 14-day right of withdrawal.
Response times
We respond to emails Monday through Friday. During busy seasons (Black Friday through the end of the year) replies may take up to 3 business days. Thanks for your patience.
About us
Nuvexer is a squishie store with customers in over 150 countries. Read more about our story on our about page.